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MAY 22, 1999
CONTENTS:
- Disturbed visitors (Anne Douglas)
- RE: Disturbed visitors (Steve Keller)
- Reward Offered In Art Theft
- Mummy stolen in '20s is returned to cave in Philippines
- a security consultant's visit of historic houses in Maryland and Virginia (Steve Keller)
- Interesting consulting plan by MSN subscriber (Pre-Paid Security Consulting Plan)
- Lost and found treasures of Egypt
From: Anne Douglas adouglas@email.unc.edu
Send reply to: Anne Douglas adouglas@email.unc.edu
Subject: Disturbed visitors
Hello,
We have been going around and around talking about appropriate ways to handle disturbed visitors -- i.e., those visitors who make others uncomfortable and may or may not be threatening. Can any of you recommend any literature on the subject? There must be guidelines out there somewhere about ways to approach such people and when to call in the police. Thanks for any suggestions -- it's a sticky area for all of us who work in public institutions.
Anne Douglas.
Anne Fuhrman Douglas adouglas@email.unc.edu
Registrar Ackland Art Museum
The University of North Carolina Campus
Box 3400 Chapel Hill, NC 27599-3400 U.S.A.
phone: 919-966-5736
fax: 919-966-1400
From: IntlArtCop@aol.com
Date sent: Wed, 26 May 1999 16:32:57 EDT
Subject: Re: Disturbed visitors
To: securma@xs4all.nl
In a message dated 5/26/99 3:27:53 AM, securma@xs4all.nl writes:
We have been going around and around talking about appropriate ways to handle disturbed visitors -- i.e., those visitors who make others uncomfortable and may or may not be threatening. Can any of you recommend any literature on the subject? There must be guidelines out there somewhere about ways to approach such people and when to call in the police. Thanks for any suggestions -- it's a sticky area for all of us who work in public institutions. Anne Douglas.
This is, indeed, a very sticky issue. Several years ago, libraries in the US got into trouble by asking homeless to leave. This resulted in some adverse court rulings and civil suits. My answer depends upon some definitions. What is a disturbed person? If it is a person who makes another uncomfortable, then I know a lot of people who qualify who are perfectly safe to be around and quite intelligent. If they are threatening, then this is an entirely different situation. Then again, what is threatening?
If a person threatens by word or action to do harm to another, you can ask them to leave with no problem whatsoever. But that's another issue. If the person is threatening because they are poor, homeless, shabby, dirty and smelly, or their stock portfolio isn't equal to mine or they aren't as smart as me or don't have my breeding, then that's something else, too.
Museums have every right to expect visitors to observe the law. If a person breaks the law, they can be asked to leave or put out by the police who can read them the law regarding tresspass and arrest them if they return. Museums have a right to establish Rules of Decorum such as "No touching" , "No loud talking", "No cameras", "No loud, boisterous or obscene language", or no conduct that is disturbing to the academic and aesthetic environment. The key word being "conduct". If a person violates a Rule, they may be asked to stop doing so or they maybe asked to leave. How they are dealt with must be fair and consistent. If you ask me to leave but give someone else a second chance, you may have to deal with my lawyer.
Rules are not Laws and people who break rules cannot be arrested. If you ask them to leave and they refuse, they can then be arrested for tresspass, but they can't be arrested for simply breaking the rule. Discuss this with your local police or attorney because this varies by jurisdiction. For example, in some places you must ask the visitor to leave in the presence of the police officer or he can't be arrested for refusing to do so.
Could you include a Rule of Decorum that visitors must be clean and not smell? Probably not, although you might be able to get away with more in North Carolina than in New York City in this regard. But if you did, eventually it would catch up with you since the Supreme Court would probably not allow such a rule. It is too subjective.
How would I handle a visitor who is problematic? I would observe him. If his conduct (keyword, here) justified asking him to leave, I may ask him to leave. If it did not, I would continue to observe him. When I was Director of Security at the Art Institute of Chicago we often had visitors who needed to be watched and it often resulted in us placing a supervisor on the subject's tail for an hour or so until he left, just to make sure he didn't go bananas (the technical term) and damage the art. (My problem was determining which of the green haired, scroungy visitors was crazy and which was one of our art school faculty).
I was at a New York museum recently when a homeless man came in. He was very shabby and wandered aimlessly in the lobby, unable to come up with the money needed to enter the museum. Seeing the guards do nothing but wish they could, I went to the man and handed him a dollar. "This is yours if you go buy something with it elsewhere." He left. The bleeding heart liberal in me (yes, I admit it) was appallled that I would not want to see this guy in the galleries studying the collection. After all, he has dreams, too. But the practical side of me knew that he was no museum goer and was there looking for 1/ something to do, 2/ shelter, or 3/ something to eat or drink. The experiment cost me a buck and had I been the Director of Security who was faced with putting a supervisor on the guy for an hour, think of what it saved me. My point is that if the person who enters your museum is inclined to spend time enjoying your collection, then you have a diffrerent problem than if he was just there to pass time. Everyone has his price. His was obviously a dollar. Had the guy been in the galleries looked like he was interested in the collection, I would not have approached him unless he was doing something wrong.
If this guy was truly troublesome, I'd have had no problem whatsoever asking him to leave or having him arrested. That's what we in security get the big pay for. Depending upon what he is doing or how threatening he is would determine whether I would call the police before confronting him. If I did confront him without police present, I would have had a back up, possible several people to back me up.
We had a procedure in Chicago for dealing with nut cases. We rarely had to implement it but when we did, it worked. Whenever someone came in and asked to see the Director or anyone else in the senior staff and appeared to be unbalanced, the receptionists always said, "Oh, you really want to see Mr. Keller our __________ (you fill in the blank with an impressive title). One time a guy came in and said he was the artist for a particular work (painted in 1654) and because the work was unfinished, he wanted it taken down and he would complete it. The receptionist called for Mr. Keller, the "Curator of European Paintings". The control room dispatched me by saying, that the receptionist needs "Mr. Keller the Curator of European Paintings to assist a visitor". Our entire guard force knew what this meant. I responded and my assistant stood by out of sight. I assessed the visitor's intentions, determined that he was truly in need of help, and called the police by phoning security control, not by radio. The hard part was talking art to this guy for fifteen minutes. He was very knowledgeable. But I was afraid that he might damage the picture if we just asked him to leave.
There are no Guidelines on this subject that I know of nor could I find anything on the Security Management magazine site. I guess it comes under the category of common sense and experience.
I suggest that you contact campus police and seek their advice on how they want you to handle these situations. They probably have guidelines for the library since this was an issue some time ago. They may have a policy for dealing with homeless or potential troublemakers in other buildings and may have sought legal advice in the past. Most important, consult your museum management. Be sure you are in tune with the Director on when to ask someone to leave. I know a museum security director who was nearly fired for asking someone to leave, even though the request was well intentioned and justified. If you are really referring to the homeless and you have a homeless shelter in Chapel Hill, contact them, explain your concern and your desire to deal fairly with the homeless, and seek their advice. They understand and while they may be advocates for the homeless and will expect you to treat them like human beings, they also know that many of them would not be homeless if they just took their Prozac.
Sorry I can't offer more specific advice. Sugar catches more flies than vinegar so treat everyone nice. Crazy people and drunks are human and deserve to be treated with dignity, even when you are giving them the bums rush out of your building. Their reply to your simple "hello" and smile might reveal more about them than you think and might guide you on where to go from there.
Steve Keller
Museum Security Consultant
Reward Offered In Art Theft
- (SALT LAKE CITY) -- A one-thousand-dollar reward is being offered for information leading to the arrests of two art thieves. Two paintings were stolen earlier this month from the Thomas Kinkade Signature Art Gallery in Trolley Square. The paintings are worth about 35-hundred-dollars.
Mummy stolen in '20s is returned to cave in Philippines
By Enrique de Castro
REUTERS
NATUBLING, Philippines - Amid chants and tears, a centuries-old mummy of a tribal hunter was returned yesterday to its sacred cave in a northern Philippine mountain from which a Christian pastor stole it in the 1920s.
In a three-day wake that reinforced the pride of tribal Filipinos in their ancient practice of mummifying their dead, villagers in Natubling slaughtered animals, drank rice wine, and chanted prayers to welcome the return of Apo Annu.
So rigid were the local superstitions that the villagers and their hundreds of guests were forbidden from sneezing during the ceremonies, or from having sex for the duration of the wake.
"We have been punished," said Sario Copas, who claimed he is a descendant of Apo Annu. "But the luck that has been lost is now back." Tribesmen have attributed the natural disasters that have hit the mountainous region - from earthquakes to typhoons - to the theft of mummies kept in caves for centuries. National museum officials estimate the mummy is 500 years old. Anthropologist June Brett said this was at best an educated guess, adding that its age could be established only through carbon dating or through genealogy by tracing family descent. Heavily tattooed - the mark of hunters and warriors - the largely intact mummy looks like dried flesh, brownish in color. In a sitting position with arms held up to his face, Apo Annu looks like a man praying to the heavens. Members of the Kankana-ey tribe dressed the mummy in the garments of a tribal ruler and laid it near the mouth of the cave for the final rites.
When the ceremony was over, two priests carried Apo Annu into the cave and laid him in a wooden coffin. Women wept as the cave's steel door fell shut, ensuring the mighty hunter would never leave the mountain again. Museum curator Orlando Abinion said the mummy was stolen by a Christian pastor between 1918 and 1920 from the cave in Natubling in Benguet province, 135 miles north of Manila. It ended up as a sideshow in a circus in Manila and passed from one hand to another until 1984, when an antiques collector donated it to the national museum.
Abinion said mummification among local tribes began in the 13th century but stopped after Spain colonized the Philippines in the 16th century and spread Christianity. Mummification starts by forcing a dying person to drink a briny potion, residents say. The corpse is bathed and set on a chair while a fire glows underneath to remove body fluids. Tobacco smoke is blown through its mouth to dry the organs, and herbs are rubbed over the body. After weeks or months of being smoked, the body is taken to a cave to protect it from animals. Officials said 50 to 80 other mummies had been located in other caves but declined to specify the places. "Maybe it's better if it is not known because then they will be sending tourists and desecrate it," Brett said.
c1999 Philadelphia Newspapers Inc.
From: IntlArtCop@aol.com
Date sent: Tue, 25 May 1999 00:39:07 EDT
Subject: a security consultant's visit of historic houses in Maryland and Virginia
I took a bussman's holiday last week and visited several historic house museums in Maryland and Virginia while I was attending my daughter's graduation from Grad school. At EVERY house, the docent or guide made serious mistakes with regard to security. I'll share them with you without divulging the names of the museums so as not to compromise their security.
In the first house, the docent told us which items were the most valuable and important. She took extra time to expound on one particular painting and explained that it was worth about $250,000. My cell phone rang during the tour and I stepped into the previous room to talk so as not to disturb the others on the tour. She just continued on and left me unattended.
In the second house, the docent also told values of items. I asked many questions about the construction of the house so she assumed I was just interested in the architecture or how the house was built. I asked about the fire detection system and she told me that she didn't know much about the alarms except that the burglar alarm goes off all the time at night when it isn't supposed to.
At the third house, the docent told values, but also explained (no one asked, she just volunteered) that in order to provide rapid access at night to the fire department, the city requires that all of the house museums in the city leave the outside storm cellar entrance unlocked at night. She explained how they go around to every door and window at night to make sure they are closed and locked but have to go to the cellar door and unlock it before leaving. (Apparently they lock it during the day and unlock it at night).
Please develop training for your guides and docents so they don't say too much. If they must speak about the value of objects, use the work "importance" not dollar value. And, if your fire department requires that you leave doors unlocked so they can get in in a hurry, suggest that they buy a Knox Box like most other fire departments do. A Knox box is an armored and alarmed steel box which holds the key to your building. The key to the box is in the fire truck. Opening the box alarts the police via the alarm company central station. During tours, be alert to diversions. No one should leave the tour or lag behind.
Steve Keller
http://www.stevekeller.com
Lost and found treasures of Egypt
Copyright c 1999 Nando Media
Copyright c 1999 Associated Press
By DONNA BRYSON
CAIRO, Egypt (May 26, 1999 1:27 a.m. EDT http://www.nandotimes.com) - Papyrus records show Ramses III's foreman professed innocence when accused of stealing a chest belonging to the pharaoh. Some 3,000 years later, archaeologists in Egypt uncovered evidence of his guilt - the gold-plated box was buried under the foreman's home. The tale itself serves as evidence, say national museum curators who have worked with police to assemble a new exhibit tracing the loss and recovery of ancient treasures. The Ramses chest proves Egyptian art has had a powerful allure for generations.
The "Lost and Found" exhibit is due to open later this year at the Egyptian Museum. Museum director Mohammed Shimy said the underlying theme of the exhibit is Egypt's determination to protect its heritage, and its gratitude for international help in that campaign. "These pieces are very important, because they are part of our civilization," Shimy said. "If we lose our civilization, we lose ourselves."
Many of the 155 items in the exhibit were recovered with the help of sharp-eyed experts abroad and foreign police agencies linked by Interpol, as well as by Egypt's own Tourist Police. White-uniformed Tourist Police officers are ubiquitous at the pyramids and other sites, and their department is responsible for recovering stolen antiquities.
A 1993 law effectively bars individuals from owning any Egyptian artifact more than 100 years old. More recent pieces judged to be of historical importance are also protected. Egyptians who registered private collections with the government within six months of the law's passage were allowed to keep them, but they cannot sell them or transfer them outside their families. The law transformed owners into caretakers. Unregistered antiquities can be confiscated. The sale within Egypt or smuggling abroad of antiquities can bring jail terms of up to 15 years.
"It's a very strict, very severe law, because we want to protect our heritage," said Gen. Abdel Khalek Tahawi, head of the Tourist Police. He sees the "Lost and Found" exhibit, which he is co-sponsoring, as a way of sensitizing the public. "If people realize how important it is to protect our heritage, they will help the police in doing our job," he said. A 3-foot-high, pink granite head of the god Amun-re that dominates one wall of the "Lost and Found" gallery is there thanks to a French Egyptologist.
The expert was suspicious when he saw the head, dating from the 19th dynasty (1307-1196 BC), for sale in Paris several years ago. He alerted Egyptian authorities, who determined it had been taken from the country illegally and arranged for its return. It may never be clear how something as large as the Amun-re head was spirited out of Egypt. The first steps of its journey to Paris may have been similar to those of an even larger "Lost and Found" treasure: a 2 1/2-ton sandstone bust.
A gang of thieves had carted the bust - broken into the head, the headdress in two pieces and a fragment of beard - on camel back from a Nubian temple. They were caught in the desert outside Cairo with their booty transferred to truck and cloaked in blankets. "Since we have no inscription, we can only say it is a royal head," said Hassan Said, a curator at the Egyptian Museum. The giant royal head is one of many exhibit pieces ripped out of context by thieves. Much of their history and identities are lost, even though the pieces themselves have been found. One was dubbed the mystery statue when it was unearthed in 1997 by a farmer working his land near the Nile Delta town of Zagazig. The ancient sculptor worked in limestone with astounding detail, delicately carving fingernails, jewelry, hair woven into a braid. A woman sits in a high-backed chair surrounded by four children. Because it was unrelated to the ruins near where it was found, Egyptologists believe the woman-and-children group was buried for safekeeping at Zagazig after being stolen from elsewhere by an ancient grave robber or a modern thief.
A delicate, jeweled amulet and two beautiful daggers are no mystery. They came from just upstairs in the museum. Three years ago, an unemployed Egyptian hid under a display case until closing time, then opened cases to remove the daggers, jewelry and other items from perhaps the most famous of the Egyptian Museum's collections: the three-millennium-old Tutankhamen tomb treasures. The thief was caught as he tried to sneak out of the museum the next morning.
The audacious but failed attempt led to the firing of the museum director and $3 million worth of security improvements at the neoclassical building that houses more than 100,000 artifacts. "Lost and found the same day," say captions on photographs of the amulet and daggers in the ground floor gallery where the new exhibit is housed.
The pieces themselves remain carefully guarded upstairs with the rest of the trove unearthed in 1922 by British archaeologist Howard Carter in the Valley of the Kings, outside the southern Egyptian city of Luxor.
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